Skill Set : Running

Minimum 1 Shift before testing out

First Shift

Paired for the entire shift, the first 30 mins of shift are used to watch pathway.

_____ Pathway: Hospitality Review

_____ Pathway: Menu Knowledge

_____ Pathway: Food Safety

_____ Repeating Orders

_____ Presenting Dine-in Orders

_____ Presenting Carryout Orders

_____ Presenting Mobile Orders

_____ Presenting Curbside Orders

_____ Restocking the Bagging Station

_____ Assisting guests in the pickup area

_____ Using the KPS bump bar

_____ Replacing receipt paper

_____ Finding guests without a table marker

Essential Skills & Knowledge

Exhibit Core 4 throughout the entire interaction, using elevated language
Make eye contact to show you genuinely care and desire to serve.
Deliver meal to Guest, greeting Guest by name
If Guest is walking toward the condiment station or standing at the condiment station, offer to follow Guest to their table and placing the meal on the table).
Remove table marker once the entire meal has been delivered.
If it is necessary to reach across table, say the following before reaching for table marker.

“May I remove your table marker?”

(Leave table marker on Guest’s table if desserts are to be delivered separately from rest of meal.)

7. Ensure Guest has everything needed to enjoy the meal. Provide any additional items, if needed, before returning to counter.

8. “Do you have everything you need to enjoy your meal?”

9. Be proactive in providing additional items. Try to ensure that guests will not have to leave the table

for anything while enjoying the meal.

10. Use the guest's name when order taking and when fulfilling an order.

11. Repeat order

12. Maintain a clean and organized front counter and dining room.

TRAINER TIPS

30 minutes Pathway
Core 4/Second Mile Service
Stop, Drop, & Serve: Dine in, carry out, 3rd party
Table Markers/Identifying factors
Straws/Utensils
Cleaning tables, booths & chairs….Always Ready & Welcoming
Monitor Trash
Ensure trays are being delivered by standards, not a drop and run
Greet guests by name, repeat order, ask if there's anything else you can get them at the moment ( Ketchup, Sauces, napkins etc. )
Help with desserts
Bathroom checks