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ROAD MAP TO GROWTH
 

​( CLICK ON YOUR DESTINATION )

There are a lot of opportunities to grow and develop within your Chick-fil-A career and to help navigate your career path we have created the Team Member Roadmap to guide you along your journey. This roadmap outlines the necessary steps you will take to progress from a newly hired team member to leadership and beyond. We are committed to your development and if you have

questions along the way please don’t hesitate to

reach out to someone on our leadership team.

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Start your journey here...

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     NEW HIRE            TEAM MEMBER

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Team Member
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   TEAM MEMBER            ADVANCED TEAM MEMBER

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  • Complete expression of interest [click here]

  • Employed for 3-6 months

  • Completion of Advanced Team member training guide [click here]

  • Attend hospitality 101 class [sign up]

  • Complete required leadership series [series]​​

    • we are valued​

    • we are one

    • we are excellent 

    • we are proud

    • we are stronger

    • introduction to the serve leadership model

  • Complete application for Advanced Team Member [I'm ready]

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Advanced Team Member
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    ADVANCED TEAM MEMBER          Team Trainer

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  • complete expression of interest [click here]

  • Reach out to the training director and schedule time to learn about pathway

  • Complete Team Trainer Training Guide [FOH] [BOH English] [BOH EspaÑol]

  • letter of recommendation from team member and team leader [sample]

  • Complete required Leadership Series [series]​​

    • Values Results and relationships

    • managing and measuring work

    • handling guest recovery

    • goal setting

    • building relationships cross culturally

    • Dealing with conflict management

  • COMPLETE APPLICATION FOR Trainer [I'm ready]

  • COMPLETE INTERVIEW WITH DIRECTOR OF TALENT

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Team Trainer
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    Team Trainer          Crew Leader

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  • complete expression of interest [click here]

  • complete Crew Leader training Guide [FOH] [BOH] [BOH spanish]

  • leadership 101 training [sign up]

  • read and report: "Heart of Leadership" by Mark Miller [checkout] [report]

  • COMPLETE required leadership series [series]​​

    • Managing vision and purpose

    • strategic vision

    • perspective

    • decision making

    • navigating career growth

    • delegation

    • addressing performance issues

    • coaching and providing feedback

  • get a letter of recommendation from a Director [sample]

  • Complete application for Advanced Crew Leader [I'm ready]

  • Complete interview with a director & team leader

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Crew Leader
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    Crew Leader            Adanced Crew Leader      

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Adv Crew Leader
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   Advanced Crew Leader          Team Leader

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  • must be 18 or older

  • be assigned a CEM category for goal tracking

  • must have availability for a leadership position

  • complete expression of interest [click here]

  • demonstrate characteristics of a Team Leader [click here]

  • sign up for servsafe class [click here]

  • complete second influencer project [click here]

  • read and report: "the secret" by mark miller [checkout] [report]

  • complete required leadership series [series]​​

    • Risk taking

    • process improvement

  • letter of recommendation from a Director [sample]

  • when opportunity is available, complete application for Team Leader [I'm ready]

  • interview with two directors or executive

 

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Team Leader
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   Team Leader          Sr. Team Leader

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Sr Team Leader
Director
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    Sr. Team Leader          Director

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  • Have open availability as necessary with director role

  • Complete expression of interest [click here]

  • Demonstrate characteristics of a director [click here]

  • Read and Report: "the five dsyfunctions of a team" by Patrick Lencioni [checkout] [report] 

  • Letter of Recommendation from two directors [sample]

  • When opportunity is available, complete application Director [I'm ready]

  • Complete interview with Operator and panel of Directors

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Chick-Fil-A Murphy

117 E FM 544

Murphy, TX 75094

972-509-2700

Chick-Fil-A Wylie

400 SH-78 S

Wylie, TX 75098

972-442-8035

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CREATING A CARING CULTURE

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