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VISION

( why we exist )

We exist to have a positive influence on all who come in contact with Chick-fil-A

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We strive to do the right thing, the right way, everytime. We believe this means serving fresh, fast, accurate and safe food. Providing remarkable guest service and creating a caring restaurant dining environment.

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PRODUCT

We believe that a cared for team will care for our guests. That's why we believe in the continued investment in our team's skillset, career development, as well as their personal well-being.

We are better together. We believe when we are all doing our part to serve our community that we can make the biggest positive influence within the community we live.

We are not just in business to make money, but it is the fuel for our growth and it gives us the opportunity to reinvest back into our product, our people and our partnership with the community.

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PEOPLE

PARTNERSHIP

PROFITABILITY

STRATEGIC PILLARS

( HOW WE EXECUTE )

EMPLOYEE PROMISE

( WHAT WE BELIEVE )

WHAT WE PROMISE

WHAT WE EXPECT

We are VALUED
We are ONE
We are EXCELLENT
We are PROUD
We are STRONGER

Value Others
Teamwork
Do your Best
Brand Ambassador
Growth Mindset

Our Vision | Nuestra visión

"To have a Positive Influence on all who come into contact with Chick-fil-A" | "Tener una influencia positiva en todos los que entran en contacto con Chick-fil-A"

Our vision is why we do what we do. It is why our business exists. We are not in business to just sell food, we are in business to have a positive influence on our guests and our team. Selling great food is just the path we choose to take, but it is not our end destination. We want to create a business that cares about people.

Nuestra visión es por qué hacemos lo que hacemos. Por eso existe nuestro negocio. No estamos en el negocio solo para vender comida, estamos en el negocio para tener una influencia positiva en nuestros huéspedes y nuestro equipo. Vender comida excelente es solo el camino que elegimos tomar, pero no es nuestro destino final. Queremos crear una empresa que se preocupe por las personas.

Our Strategic Pillars | Nuestros pilares estratégicos

"We execute our Vision through our Strategic Pillars of Product, People, Partnership, and Profitability" | "Ejecutamos nuestra visión a través de nuestros pilares estratégicos de producto, personas, asociación y rentabilidad"

If our vision is to have a positive influence on all who come into contact with Chick-fil-A, then our Strategic Pillars is how we live out that vision every day at Chick-fil-A. It starts first by providing a remarkable product through our food, our guest service, and our restaurant environment. That starts first by caring for our PEOPLE. We believe if we care for our team, they will care for our guests! When our team sees the value of investing in others, it leads to greater PARTNERSHIPS with our local community and ultimately help us to build a strong and PROFITABLE business that can continue to have a positive influence on our Tulsa community for many years to come.

Si nuestra visión es tener una influencia positiva en todos los que entran en contacto con Chick-fil-A, entonces nuestros pilares estratégicos son la forma en que vivimos esa visión todos los días en Chick-fil-A. Comienza primero proporcionando un producto extraordinario a través de nuestra comida, nuestro servicio al cliente y nuestro entorno de restaurante. Eso comienza primero por cuidar de nuestra GENTE. Creemos que si nos preocupamos por nuestro equipo, ¡ellos se ocuparán de nuestros huéspedes! Cuando nuestro equipo ve el valor de invertir en otros, conduce a mayores ASOCIACIONES con nuestra comunidad local y, en última instancia, nos ayuda a construir un negocio sólido y RENTABLE que puede seguir teniendo una influencia positiva en nuestra comunidad de Tulsa durante muchos años más.

Our Employee Promise | Nuestra promesa de empleado

Why should you be excited about working for Chick-fil-A? | ¿Por qué deberías estar emocionado de trabajar para Chick-fil-A?

Our Employee Promise is why you should want to work with us. It is what we believe about our culture and values. We are a business that cares about our team, and wants to make sure that your time at Chick-fil-A is not wasted.

Nuestra Promesa para los Empleados es la razón por la que debería querer trabajar con nosotros. Es lo que creemos sobre nuestra cultura y valores. Somos una empresa que se preocupa por nuestro equipo y quiere asegurarse de que su tiempo en Chick-fil-A no se desperdicie.

We are Valued | Somos valorados

We want to make sure that you work in a business that cares about you on a personal level. When you feel valued, we believe that you will in turn value others.

Queremos asegurarnos de que trabaje en una empresa que se preocupa por usted a nivel personal. Cuando se sienta valorado, creemos que, a su vez, valorará a los demás.

We are One | Somos uno

We want you to feel like a part of our team and be excited about the people you are working with. We want everyone to work together to be a positive influence.

Queremos que te sientas parte de nuestro equipo y que estés entusiasmado con las personas con las que estás trabajando. Queremos que todos trabajen juntos para tener una influencia positiva.

We are Excellent | Somos excelentes

We want to create a work environment that provides you with opportunities to do your best and go out of your way to make a difference.

Queremos crear un ambiente de trabajo que le brinde oportunidades para dar lo mejor de sí mismo y hacer todo lo posible para marcar la diferencia.

We are Proud | Estamos orgullosos

We want you to be proud of working for Chick-fil-A because of the impact you get to have on people. When people are proud of the place they work they will become brand ambassadors for Chick-fil-A in and beyond the workplace.

Queremos que se sienta orgulloso de trabajar para Chick-fil-A debido al impacto que puede tener en las personas. Cuando las personas estén orgullosas del lugar en el que trabajan, se convertirán en embajadores de la marca de Chick-fil-A dentro y fuera del lugar de trabajo.

We are Stronger | Somos mas fuertes

We want you to leave Chick-fil-A more prepared for you future. We want your experience to equip you with skills that can benefit your personal and professional life. If you focus on having a growth mindset, we commit to providing you the resources to grow along your journey!

Queremos que deje Chick-fil-A más preparado para su futuro. Queremos que su experiencia le proporcione habilidades que puedan beneficiar su vida personal y profesional. Si se enfoca en tener una mentalidad de crecimiento, ¡nos comprometemos a brindarle los recursos para crecer a lo largo de su viaje!

"To have a Positive Influence on all who come into contact with Chick-fil-A through our product, people. partnership with the community and profitability."

Our 2022 FOCUS is WINNING HEARTS EVERY DAY
2021 was an unprecedented year for our Chick-fil-A. As we continued to navigate through the COVID pandemic, our team led with CARE and CONFIDENCE accomplishing many amazing milestones along the way. However, we know that with our growth we have become busier than ever, that burnout is real, and that our communities are facing more division than we’ve seen in many years. That’s why in 2022 our focus is WINNING HEARTS EVERYDAY. We believe with this focus, that we can make a positive influence by being the example of CARE in the lives of our teams, our guests, and our community!

Strategic Bet #1 – GENUINE HOSPITALITY
Our founder, Truett Cathy, once asked “how do you know if someone needs encouragement?” The answer is simply if they are breathing…meaning everyone needs encouragement! We are going to refocus on what it means to genuinely care for and serve one another and our guests each and every day in our business. Our team and our world needs this more now than ever and we want to be a place where people will feel uplifted from their time spent with us.

Strategic Bet #2 – FAST & ACCURATE SERVICE
Our guests continue to share with us that they not only want genuine hospitality, but they want their food served quickly and correctly. As we grow increasingly more busy, our lines can feel long and service can feel slow, especially if we do not operate with a sense of urgency. We want to be fast, but never rushed both from a guest perspective as well as a Team Member perspective. We want Team Members to be able to work at a speed that also allows them to follow the correct procedures so that they can always provide guests with their accurate order and not be frustrated by leaving without what they want or need.

Strategic Bet #3 – GREAT FOOD
Our competition continues to raise the bar on quality food and we need to make sure that we continue to deliver a great food product to our guests. We know that this also means understanding how our product should be made and taste. It’s about consistently doing the right thing, the right way, every time. If the food is not great, then we will not have the opportunity to shine with our service, speed, and accuracy.

Strategic Bet #4 – CLEAN & SAFE ENVIRONMENT
As guests continue to dine with us after COVID, they have continually told us they expect our restaurants to be clean and safe for them and others. Even as we transition from COVID, we must remain committed to the practices that have and will continue to keep our restaurant and team clean and safe.

2022 BUSINESS GOALS

We believe along with our strategic bets that we can achieve some big milestones in 2022 for our business at Chick-fil-A at Southroads Shopping Center outlined below.

Talent