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Executives

As Sr. Executive Director, Chase is responsible for overseeing the culture and development of team members and Leaders at Chick-fil-A Murphy & Wylie. Not only does he own the development of team members and leaders within our business, but also serves as the HR liaison to other leaders and departments in the business and supports the Executive & Director team in their daily activities. serving as the Operator’s Ambassador at all levels of communication.

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SCOREBOARD

Sales Growth 

Goal setting & tracking

OVERALL SATISFACTION

LABOR GAP

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Sr. Executive Director

Chase Beard 

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As Executive Assistant, Taylor, serves the direct needs of our Owner/Operator around scheduling and handling day to day administrative support of the business.  

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SCOREBOARD

COMMUNICATION ACROSS THE STAFF AT MULTIPLE RESTAURANTS

Executive Assistant

Taylor Beard

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As Drive Thru Executive Director, ______is responsible for ensuring that our restaurants are providing a fast and accurate, but never rushed drive through experience.  He/she is responsible for the DT Directors & Team Member's care when working iPOS and ensuring that all technology and support is provided to run an efficient drive thru operaiton. 

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SCOREBOARD 

CAR COUNT TREND 

SPEED OF SERVICE

ORDER ACCURACY 

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Executive Director of Drive-Thru

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As Sr. Executive Director, _______ is responsible for overseeing the culture and development of team members and Leaders at Chick-fil-A Murphy & Wylie. Not only does he/she own the development of team members and leaders within our business, but also serves as the HR liaison to other leaders and departments in the business and supports the Executive & Director team in their daily activities. serving as the Operator’s Ambassador at all levels of communication.

Sr. Executive Director 

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As Executive Director of Hospitality, Angela is focused on higher guest satisfaction, stronger accountability around service, more consistent guest experiences, and improved Team Member skills in Recipe for Service and 2nd Mile Service behaviors. 

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SCOREBOARD

ATTENTIVE & COURTEOUS 

THIS CFA CARES ABOUT ME

Executive Director of Hospitality

Angela Johnson

As Director of Talent & Culture, _______ oversees the recruiting and sourcing of Team Members as well as helps ensure the engagement of the team through team events, development opportunities, and management of our Talent systems and processes.

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SCOREBOARD

NUMBER OF TM PROMOTIONS

TM SURVEYS

TRENDING-CULTURE OF CARING 

RETENTION​

Executive Director of Talent & Culture

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As Director of FOH Operations, Claudia is responsible for all Front of House Operations, including overseeing leadership and operations in Dining Room, Front Counter, Guest Recovery and Drive-Thru. Claudia also ensures that service behaviors are being met within the business and ensures that guests are receiving a "Remark"able guest experience.

SCOREBOARD 

FAST SERVICE 

ORDER ACURACY

 Executive Director of FOH Operations

Claudia Garcia Vazquez

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As Director of Operations, ______ is in charge of all Back of the House Operations.  This includes supervisions of BOH leadership and operations, equipment maintenance, and inventory management. _________ is also responsible for food quality and safety within the business.

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SCOREBOARD GREAT FOOD

TASTE 

TEMPERATURE

PORTION SIZE

FOOD COST GAP

 Executive Director of BOH Operations

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As Director of Quality & Safety, _______ is responsible for the quality and safety of our food, our guest and team member safety, as well as our equipment safety and maintenance.  _______ works directly with the Directors at each restaurant to ensure that we are meeting all quality, health and safety procedures expected through Chick-fil-A, the local health department, and all other governing authorities. 

SCOREBOARD 

CLEAN & SAFE ENVIRONMENT

ECO SURE & DELOITTE

Executive Director of Quality & Safety

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Directors

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As Director of Training, ______is responsible for the training and development of Team Members during their lifecycle at Chick-fil-A.  This includes onboarding, recurrent training, as well as rollouts of new systems, processes, and menu items.

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SCOREBOARD 

TM TRACKING

 Director of Training

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As Director of Quality & Safety, ________ is responsible for the quality and safety of our food, our guest and team member safety, as well as our equipment safety and maintenance.  _______ ensures that we are meeting all quality, health and safety procedures expected through Chick-fil-A, the local health department, and all other governing authorities.

SCOREBOARD 

CLEAN & SAFE ENVIRONMENT

ECO SURE & DELOITTE

Director of Quality & Safety

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As Director of Talent & Culture, _________oversees the recruiting and sourcing of Team Members as well as helps ensure the engagement of the team through team events, development opportunities, and management of our Talent systems and processes.

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SCOREBOARD 

RETENTION 

PROMOTIONS

Director of Talent & Culture

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_____________ is responsible for overseeing the inventory team and also assists in Catering.  He/she works together with other leaders to ensure our operations and Inventory needs are met and neatly organized as a business.

Director of Inventory

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As Sr. Executive Director, Chase is responsible for overseeing the culture and development of team members at Chick-fil-A Murphy & Wylie. Not only does he own the development of team members and leaders within our business, but also serves as the HR liaison to other leaders and departments in the business and supports the Director team in their daily activities. 

Director of Hospitality Day

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As Sr. Executive Director, Chase is responsible for overseeing the culture and development of team members at Chick-fil-A Murphy & Wylie. Not only does he own the development of team members and leaders within our business, but also serves as the HR liaison to other leaders and departments in the business and supports the Director team in their daily activities. 

Director of Hospitality Night

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As Front of House AM Directorr, ______ is responsible for the oversight of all leaders and operations for the front of house morning shifts throughout the week.  She focuses on ensuring proper procedures are implemented and that her morning leaders are being developed to further grow in their leadership  journey.

Director of Operations FOH Day 

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____________ is responsible for helping overseeing the day time operations of our front of house as well as supporting training through the onboarding and development of our team members in their life cycle at Chick-fil-A.  This includes orientation, new hire training, recurrent training, as well as helping with new product roll out

Director of Operations FOH Day 

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As Drive Thru Director, _________ is responsible for ensuring that our team provides and fast and accurate, but never rushed drive through experience.  He/She is responsible for the Team Member's care when working iPOS and ensuring that all technology and support is provided to run an efficient drive thru operaiton.

Director of Drive-thru Day

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As Drive Thru Director, _________ is responsible for ensuring that our team provides and fast and accurate, but never rushed drive through experience.  He/She is responsible for the Team Member's care when working iPOS and ensuring that all technology and support is provided to run an efficient drive thru operaiton.

Director of Drive-Thru Night

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As Director of Marketing, ________ is responsible for all aspects of sales and brand growth of the business through social and digital media channels, PR and philanthropic efforts, as well as all our community engagement both within and beyond the four walls of our business. 

Director of Marketing

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As Back fo the House Manager, Rosa is responsible for the oversight of all leaders and operations for the back of house morning shifts throughout the week.  She focuses on ensuring proper procedures are implemented and that her morning leaders are being developed to further grow in their leadership  journey.

Director of Operations BOH Night

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_________ is responsible for helping oversee the day time operations of our kitchen area ensuring that all food is properly prepared according to both quality and food safety procedures.  She and her team ensure that chicken is being prepared in a timely manner to meet the demands of the business.

Director of Operations BOH Night

Team Leaders

BACK OF HOUSE

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__________is responsible for overseeing the day time operations of our breading and machines area ensuring that all chicken is properly breaded and cooked according to both quality and food safety procedures.  He and his team ensure that chicken is being prepared in a timely manner to meet the demands of the business.

Team Leader-Day

(focus breading & machines)

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__________is responsible for overseeing the night-time operations of our breading and machines area ensuring that all chicken is properly breaded and cooked according to both quality and food safety procedures.  He and his team ensure that chicken is being prepared in a timely manner to meet the demands of the business.

Team Leader-Night

(focus breading & machines)

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___________is responsible for overseeing inventory and also assists in Catering.  He/She works together with other leaders to ensure that our Inventory is well organized at all times.  

Team Leader

(focus inventory)

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__________is responsible for helping oversee the morning time operations of our kitchen area ensuring that all food is properly prepared according to both quality and food safety procedures.  She and her team ensure that chicken is being prepared in a timely manner to meet the demands of the business. 

Team Leader-Day

(focus-operations)

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__________is responsible for helping oversee the night-time operations of our kitchen area ensuring that all food is properly prepared according to both quality and food safety procedures. He/She and her team ensure that chicken is being prepared in a timely manner to meet the demands of the business. 

Team Leader-Night

(focus-operations)

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___________is responsible for overseeing inventory and also assists in Catering.  He/She works together with other leaders to ensure that our Inventory is well organized at all times.

Team Leader

(focus inventory)

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__________is responsible for helping oversee the morning/daytime operations of our kitchen area ensuring that all food is properly prepared according to both quality and food safety procedures.  She and her team ensure that chicken is being prepared in a timely manner to meet the demands of the business. 

Team Leader-Day

(focus-operations)

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__________is responsible for helping oversee the night-time operations of our kitchen area ensuring that all food is properly prepared according to both quality and food safety procedures. He/She and her team ensure that chicken is being prepared in a timely manner to meet the demands of the business. 

Team Leader-Night

(focus-operations)

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___________is responsible for overseeing cleaniliness and also assists with inventory.  He/She works together with other leaders to ensure that our machines, equipment, floors and breakroom are clean and organized at all times.

Team Leader

(focus cleaning)

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______________is responsible for helping oversee the catering operations of our business including pick up and delivery of orders.  He works together with other leaders and the team to ensure our guests are receiving a fast, accurately, and friendly guest experience each and every day through our catering business.

Team Leader -Day

(focus-catering & delivery) 

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______________is responsible for helping oversee the catering operations of our business including pick up and delivery of orders.  He/She works together with other leaders and the team to ensure our guests are receiving a fast, accurately, and friendly guest experience each and every day through our catering business.

Team Leader-Night

(focus-catering & delivery) 

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__________is responsible for overseeing cleaniliness and also assists with inventory.  He/She works together with other leaders to ensure that our machines, equipment, floors and breakroom are clean and organized at all times.

Team Leader-Night

(focus cleaning)

FRONT OF HOUSE

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 _________is responsible for helping overseeing the day time operations of our front of house including dining room, front counter, and drive thru.  She works together with other leaders and the team to ensure our guests are receiving a fast, accurately, and friendly guest experience each and every day.

Team Leader-Day

(focus opening)

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 is responsible for helping overseeing the day time operations of our front of house including dining room, front counter, and drive thru.  She works together with other leaders and the team to ensure our guests are receiving a fast, accurately, and friendly guest experience each and every day.

Team Leader-Day

(focus opening)

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 ________is responsible for helping overseeing the night time operations of our front of house including dining room, front counter, and drive thru.  He works together with other leaders and the team to ensure our guests are receiving a fast, accurately, and friendly guest experience each and every day.

Team Leader-Night

(focus closing)

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 ________is responsible for helping overseeing the night time operations of our front of house including dining room, front counter, and drive thru.  He works together with other leaders and the team to ensure our guests are receiving a fast, accurately, and friendly guest experience each and every day.

Team Leader-Night

(focus closing)

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___________is responsible for overseeing inventory and also assists with front of house operations.  He/She works together with other leaders to ensure that our Inventory is well organized at all times.  

Team Leader

(focus inventory)

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___________is responsible for overseeing inventory and also assists with front of house operations.  He/She works together with other leaders to ensure that our Inventory is well organized at all times.  

Team Leader

(focus inventory)

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 is responsible for helping overseeing the day time operations of our front of house including dining room, front counter, and drive thru.  She works together with other leaders and the team to ensure our guests are receiving a fast, accurately, and friendly guest experience each and every day.

Team Leader-Day

(focus opening)

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 ________is responsible for helping overseeing the night time operations of our front of house including dining room, front counter, and drive thru.  He works together with other leaders and the team to ensure our guests are receiving a fast, accurately, and friendly guest experience each and every day.

Team Leader-Night

(focus closing)

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___________is responsible for overseeing the cleaniliness of the restaurant.________ also assists with inventory and front of house operations.  He/She works together with other leaders to ensure that our bathrooms, floors, walls and tables are clean and ready for guests at all times.

Team Leader

(focus cleaning)

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 is responsible for helping overseeing the day time operations of our front of house including dining room, front counter, and drive thru.  She works together with other leaders and the team to ensure our guests are receiving a fast, accurately, and friendly guest experience each and every day.

Team Leader-Day

(focus opening)

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 ________is responsible for helping overseeing the night time operations of our front of house including dining room, front counter, and drive thru.  He works together with other leaders and the team to ensure our guests are receiving a fast, accurately, and friendly guest experience each and every day.

Team Leader-Night

(focus closing)

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___________is responsible for overseeing the cleaniliness of the restaurant.________ also assists with inventory and front of house operations.  He/She works together with other leaders to ensure that our bathrooms, floors, walls and tables are clean and ready for guests at all times.

Team Leader

(focus cleaning)

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